Syvanna Hotel Wellness & SPA

Special check-in instructions This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 6 AM - 10 PM. Front desk staff will greet guests on arrival. Know Before You Go * If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance. * Children 14 years old and younger are not permitted at this property. * This property advises that enhanced cleaning and guest safety measures are currently in place. * The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. * Personal protective equipment, including masks and gloves, will be available to guests. * Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities. * Contactless check-out is available. * Enhanced food service safety measures are in place. * This property affirms that it adheres to the cleaning and disinfection practices of: Bureau Veritas (3rd party expert - Global); SGS (3rd party expert - Global); CovidClean (Safehotels - global expert); COVID-19 Guidelines (WHO); Ecolab (3rd party expert - Global); COVID-19 Guidelines (CDC); GBAC STAR Facility Accreditation (global expert). Fees * Airport shuttle fee: COP 60000 per room (roundtrip) * Rollaway beds are available for an additional fee The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Mandatory Fees and Taxes You'll be asked to pay the following charges at the property: * For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest. We have included all charges provided to us by the property.