Verwöhnhotel Kristall

Special check-in instructions This property offers transfers from the train station. To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 8 AM - 10 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Know Before You Go * Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. * A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24. * A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31. * Guests under 14 years old are not permitted at this adults-only property. * Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section). * This property advises that enhanced cleaning and guest safety measures are currently in place. * Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. * Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. * Enhanced food service safety measures are in place. * This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC). Fees * Pet fee: EUR 16.00 per pet, per day * Credit card charges are subject to a surcharge The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Mandatory Fees and Taxes You'll be asked to pay the following charges at the property: * A tax is imposed by the city: EUR 3.00 per person, per night. This tax does not apply to children under 15 years of age. We have included all charges provided to us by the property.