Feel a bit closer to heaven in a place considered one of the greatest and most beautiful natural wonders in the world. Xel-Há Mexico offers one of the best holiday experiences right in the heart of the Riviera Maya. Get unlimited snorkeling, food and drinks while you are able to observe multicolor fish and a great diversity of marine species that inhabit the fresh waters of its rivers, cenotes and a natural inlet.
No matter where you look, you will be able to perceive the countless secrets that nature keeps under each rock and on each leaf. Among its trails in the jungle, between the roots of the mangrove and with the 360° views from the top of the Scenic Lighthouse at 131 ft high, you can contemplate the beauty of the Riviera Maya and the Mexican Caribbean in all its splendor, because the magic of the planet lives inside these magnificent waters! In addition, yo u will have at your disposal a high-quality all-inclusive service and guaranteed fun at all times.
Not recommended for travelers with spinal injuries. Not recommended for pregnant travelers. Not recommended for travelers with poor cardiovascular health. Suitable for all physical fitness levels. Bring your swimsuit and extra clothes. *All children of 5 years old or over will pay the child price. Children's of 12 years or over will pay the adult price. *Children of 4 years old or below will travel for free p *sitting on laAll infants are required to be registered in the booking, otherwise they will not have access to the transportation *Child prices are height dependent. Children over 4.6 feet (1.4 meters) pay the adult price *Children between 3.2 feet (1 meter) and 4.6 feet (1.4 meters) pay the child price *All children under 3.2 feet (1 meter) travel free provided they do not occupy a seat. You need to have ID to confirm the age of the child.. If the traveler wants to bring an infant of 4 or less they have to informed the provider, otherwise the infant won't have access to the transportation. Infants and kids are required to show ID. We will send your boarding pass 2 days before your tour, you can ask for help to print with yor concierge hotel. The boarding pass tour operator sends you a blank one and it is mandatory to print it. Remember that the white one is the correct one, not the green viator purchase receipt.
Meeting points for travelers that are in downtown hotels and airbnb's or any location that we can't reach:
Cancun Meeting Point: Marina puerto cancun
Playa Del Carmen: Plaza Antigua or Plaza Las Perlas(contact customer care for support)
Tulum: There is no pick up in any hotel or airbnb, the meeting point will be at the Hotel Aloft Tulum
The pick up time is set acording to your location, the travelers that doesn't provide pick up location will need to get in contact with us as soon as posible, otherwise we will be not be able to provide the service
If you are traveling with an infant, you need to notify the supplier, if not, the infant won't have access to the transportation