Tour to Teotihuacan, Tula and Anthropology Museum

BOOKING & CONFIRMATION
You will get a confirmation email once your booking is completed. From this moment, your tour is confirmed: just show up at the agreed time and location (if needed, we might contact you before the tour for extra info). Please be prepared to present your booking confirmation (which can be in the electronic version on your phone) to your tour guide if requested.

DEPARTURE TIME
Default departure times (which can be seen when choosing a tour date) can be also adjusted upon your request. We can start the tour almost any time (when the main attractions of the tour are open) but due to traffic conditions in Mexico City, earlier departures are always preferred. Our guide will meet/pick you up at the agreed time and location and might need to contact you by phone, so please kindly provide a valid phone number during your booking.

DEPARTURE POINT
Complimentary pick-up & drop-off are included: please indicate the exact pick-up time and location during your booking (e.g. in the "Special Requirements" field). If you cannot find this field, just reply to the booking confirmation that you get to your email with your pick-up details, message us on the platform, or call the number indicated on your booking confirmation at least 48h before the tour. We can pick you up from hotels and apartments situated in the following parts of Mexico City: Centro Historico, Reforma, Polanco, Condesa, Roma; other more remote locations might involve an extra fee (10-40 USD based on the distance).

TOUR DURATION & CUSTOMIZATION
The standard duration of the tour, as advertised in its description, is calculated from the moment of pick-up till drop-off. At the same time, the tour is customizable which means the time you spend in each destination can be adjusted to your needs. E.g. if you wanna visit a place that is not part of the default itinerary (e.g. attraction, restaurant, or market), you can do it on a complimentary basis if this visit (1) still fits the default duration of the tour and (2) doesn't involve a major change of the route. If both conditions are met, we can shorten the stay at a particular location included in the program of the tour so that you have time to visit the place you are interested in. Other changes such as extending the duration of the tour, changing the route, and adding extra participants, should be communicated to the Company at least 48h before the tour and will involve an extra fee.

WHAT TO TAKE WITH YOU
Comfortable clothes and shoes; hat/cap, sunglasses, and sunscreen; personal travel insurance; good mood and curiosity.

LANGUAGES
All our tours are led by local bilingual (at least Spanish & English) guides. Some of them fluently speak other languages (e.g. French, German, Italian, Mandarin) but those might depend on availability and cannot be fully guaranteed. If you want to have your tour in a language other than Spanish or English, please kindly inquire in advance.

NOTES
The type of vehicle used in the tour depends on the size of your group and may include a car, 7-seater, or minivan.
This tour is private: only your group will participate.
The price of the tour/person depends on the size of your group.

TERMS & CONDITIONS
By booking this activity ("Tour") with the tour organizer ("Company"), you ("Customer") accept to:

• comply with all laws and regulations of the country (countries) where the Tour takes place;
• follow the instructions of the Company and its representatives;
• take all measures to procure your own safety on the Tour including, but not limited to, use of safety devices (including face masks, seat-belts, harnesses, and helmets), obeying posted signs, and oral or written warnings from the Company's representatives regarding health and safety;
• provide information about pre-existing medical conditions that may affect your ability to participate in the Tour or have a negative impact on the experience of others on the Tour;
• have personal travel insurance covering injury, emergency medical expenses and damage or loss of your personal property, valid for the whole duration of the Tour;
• waive responsibility of the Company and its representatives for any personal health and property damage that may occur during the Tour;
• allow the Company to use any media content created by its representatives during the Tour for marketing-related purposes.

POST-COVID HEALTH & SAFETY
Understanding continuously present risks associated with COVID-19 pandemics and being willing to keep both travelers and our staff healthy, Vibe Adventures introduced internal health and safety guidelines that are enforced on all our tours until such measures are lifted by authorities of each destination and/or pandemic situation gets completely resolved worldwide. Those guidelines are based on official recommendations and protocols from the World Health Organization (WHO) and the World Travel & Tourism Council (WTTC) and among others include the following measures:

Education & Training:
● regular training & education of the staff (Tour Leaders, drivers, crew) and suppliers (accommodations, restaurants, experience providers, etc.) on the importance of COVID-related health and safety measures;
● promotion of the importance of hand hygiene and other COVID-related health & safety measures to travelers through signage, oral instructions, and online materials;
● contracting only suppliers that responsibly implement COVID-related health & safety protocols recommended by the World Health Organization (WHO) and local authorities.

Hand Hygiene:
● mandatory application of antibacterial gel (70% alcohol) by everyone entering the vehicle that is used for transportation during the tour;
● implementing a mandatory hand-hygiene policy that requires regularly scheduled use of hand sanitizer and washing hands with soap by the staff during the tour, especially after touching objects in public areas (e.g. handrails, doors, money, mobile phones, etc.).

Masks:
● mandatory use of face masks or other protecting items (e.g. scarfs, kerchiefs, or bandanas) covering the nose, chin & mouth by both travelers & staff in all public areas (especially in confined environments such as public transport, shops, markets, museums, lobbies of hotels, etc.);
● the use of the mask is not mandatory in private areas (e.g. hotel rooms) and while having meals & drinks.

Sanitation:
● mandatory daily sanitation of the vehicles used for transportation of travelers by the staff especially of handles, doors, seats, and other frequently-touched surfaces;
● use of cleaning and disinfecting products that are approved by local & international health authorities;
● regular audit of our suppliers on their cleanliness & sanitation protocols.

Physical distancing:
● mandatory social distance of at least 1.5 m (~5 feet) by both travelers & staff throughout the tour.

Please remember: only mutual assistance and support can mitigate the negative consequences of the COVID-19 pandemic and help us protect the health of ourselves, our families, friends, and colleagues. Thanks in advance for your understanding and cooperation.