Loch Ness Encounter

• Passport or ID card

• Students must hold a valid ISIC/ISE/ITIC card

• Travel insurance

• Waterproof jacket and comfortable walking shoes

• Departure time is 7:30 with a check-in time of 7:00am.

• We are unable to hold the bus or refund for any late arrivals. Return times are approximate and subject to road conditions and weather. Please ensure you allocate sufficient time for any onward travel plans, allowing at least 3 hours after the scheduled return time for connections or activities.

• All attractions are subject to availability. Third party suppliers have the right to close attractions/suspend operations at any time

• Students must hold a valid ISIC/ISE/ITIC card.

• The Loch Ness Cruise is not suitable for individuals with mobility difficulty because of the steps to the dock.

• Please note that we cannot guarantee that people who have booked together will be seated together. We do not allocate seats.

• It is very important to return to the coach on time at itinerary stops. Your guide will display the time that the bus departson a clock that will be visible. Our coach cannot wait for you.

• Travel insurance is recommended

• Please be advised that children under 5 years old may not take part in the tour, while anyone under 17 must be accompanied by an adult.

• There are no maximum age restrictions

• If you need organise to transport from your accommodation to our departure point please book it via the hotel concierge.  We have had a lot of feedback from customers saying that Uber taxi’s are not showing up.

• Please arrive to check-in 15 minutes before departure

• Collapsible wheelchairs can be accompanied providing the passenger is accompanied by someone who can assist them to board and disembark

• Optional cruise on Loch Ness can be purchased at check-in

• Cancellaiton of Day Tours: A full refund will be given if the cancellation is made more than 24 hours prior to the tour's departure time. Cancellations made 24 hours or less will incur a 100% fee.

• In this new, fast-changing Covid-19 era,to give you peace of mind,when you are travelling during these new times Your Responsibility All our guests are asked to follow hygiene practices recommended by the World Health Organization and local Government guidelines. • Regular washing of hands and sanitising when required • Please bring your own:Hand sanitiser

• Update to COVID Government Guidelines in Scotland

As per government guidelines, the use of masks whilst on our tour coaches is no longer compulsory.

Should our staff or passengers wish to keep wearing masks whilst on the coach they can.

We will keep the hand sanitiser and enhanced cleaning procedures in place. • Maintain social distancing. o You need to make the Guide aware if you develop any COVID like symptoms. • You need to make the Guide aware if you develop any Covid like symptoms.